The town follows strict guidelines so your roads are salted and plowed in the most timely and effective manner.
Report snow related concerns
To report a snow related concern, please call ServiceOakville at 905-845-6601 during regular business hours (8:30 a.m. to 4:30 p.m.). You can also get information by checking the snow plow tracker and winter operations updates page, or calling the town's snow information line at 905-815-5999.
Report damage by a sidewalk or road plow
ServiceOakville has added an online Report a Problem tool for service requests for non-emergency issues such as damage by a sidewalk or road plow. Access the Report a Problem tool.
Salting and sanding of roads
Sand/salt trucks are dispatched at the start of a snowfall and at the first sign of roads beginning to ice. Streets with the greatest volume of traffic, called primary (or arterial) roads, are salted or sanded first. Examples of primary roads: Lakeshore, Trafalgar, Upper Middle, Speers and Cornwall. Secondary (or collector) roads that lead to primary roads are salted or sanded next. Examples of secondary roads: Glenashton and Bridge Road. Residential streets generally receive sand/salt treatment at intersections, hills and sharp curves.
When snow begins to accumulate, primary and secondary roads are cleared first to ensure that you, and emergency service vehicles like fire trucks and ambulances, can safely travel to hospitals, schools and work, and get to public transportation systems during or immediately after a snowfall. Residential streets are plowed only after snow accumulates in excess of 7.5 centimetres (3 inches). When all streets require plowing, they are to be cleared within 24 hours after the end of the storm. Heavy snowfalls or successive storms can sometimes extend this period longer than 24 hours.
Sidewalks are cleared only after snow accumulates in excess of five centimetres, and only after roads are cleared. Sidewalks located on primary and secondary roads with schools are plowed first, followed by residential sidewalks. Sidewalk salting and sanding is done only on primary and secondary sidewalks when extremely slippery conditions exist.
How you can help
- Remove snow from fire hydrants and drainage catch basins near your property.
- Pile snow on the right side of your driveway (when facing the road) when shovelling. This helps minimize the ridge of snow created by the snowplow at the end of your driveway.
- Remove plowed snow at the end of your driveway (see above bullet). Snowplow operators must push snow to the curb or shoulder, possibly covering recently shovelled driveways.
- Park vehicles off the street when possible. By-law 1984-1 prohibits parking of vehicles on town streets between 2 and 6 a.m. from November 15 to April 15.